RETURNS & REFUNDS
RETURNS ARE ACCEPTED WITHIN 14 DAYS OF RECEIVING ORDER FOR EITHER AN EXCHANGE OR REFUND
CONDITION OF RETURN:
- Must be in original condition received
- Unworn, unwashed or altered in any way
- Items that are the same value of your original purchase if stock is available (minus original shipping charges)
- Alternatively, you can get a store credit where you can use to repurchase the correct size or style
SALE ITEMS ARE NON-REFUNDABLE (can be store credited or exchanged only)
- If it’s a manufacture fault, we will assess the item when it’s returned to us
- If received an incorrect item
HOW TO ORGANISE A RETURN:
- Please email firstname.lastname@example.org with your name, order number and reason for return
- Return costs must be covered by the customer (unless for faulty items) we will send you a PayPal link to pay for the postage
- Once the items have been received, you will either receive your new item (for exchanges) or a store credit via email with the details.
- HYPER BASIK cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping the tracking details.